Delivery and returns
Shipping fees
Orders within Australia (domestic) qualify for complimentary shipping. Orders to destinations outside of Australia (international) incur a flat rate shipping fee of A$19.95. International orders over A$200.00 automatically qualify for complimentary shipping.
Our current international shipping locations include New Zealand, Singapore, and the United States. We do not currently ship to any other countries, however we are currently working on adding more shipping destinations. If you'd like to try our product and your country isn't on the above list, please contact us at hello@tokalab.com.
How long will my delivery take?
We aim to dispatch orders within 24 business hours via our range of trusted couriers. All parcels come with a tracking number and will be sent to the email address attached to your order.
Australia
4-5 working days for delivery from date of dispatch. Orders to WA, NT, and Cairns may take up to 10 working days.
New Zealand
4-6 working days for delivery from date of dispatch. Orders to rural areas may take slightly longer.
Other destinations
10-15 working days for delivery from date of dispatch.
Returns
If you are unsatisfied with your product or experience any problems with your order, please email us at hello@tokalab.com.
TOKA lab will only issue refunds for faulty products received within 30 days of delivery date. All returned products are destroyed to comply with strict health and safety regulations, and so we are unable to provide refunds for any packages due to change of mind.
The status of your return is at the discretion of TOKA lab. To lodge a return please email hello@tokalab.com. We will cover all shipping costs involved in replacing faulty or incorrect orders.
Lost package
If you believe that your package is lost, please contact Sendle using the link in your shipping confirmation email within 20 business days of the estimated delivery time. If you do not contact Sendle within 20 business days, we will not be able to provide a refund or send out new product.